Terms & Conditions
General provisions
These general conditions of sale (“Terms & Conditions”) apply to all sales of Sanna Patrick products (“Products” or “Product”) through the website https://www.sannapatrick.com (“Website”).
The sale of Products under these General Conditions is only available to consumers (“Clients” or “Client”) being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18.
The language used to enter any contract of sale through this Website is English.
Clients are required to read carefully these Terms & Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them.
Contracts of sale executed with Clients will be archived by Sanna Patrick for the retention period required by applicable law.
Identification of the vendor
Schubert GbR
Sanna and Patrick Schubert
Asperger Str. 14
71634 Ludwigsburg
info[at]sannapatrick.com
Information on Products and their availability
Information on Products (along with the relevant Product codes) and relevant prices are available on the Website.
The Products available on the Website are a selection of items normally available in stores; however Sanna Patrick does not provide any warranty to the Client relating to the availability in the stores of the Products available in the Website. Pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Products and their characteristics as mentioned in the Website.
Sanna Patrick reserves the right at any time to limit quantities and/or type of Products available in the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Products; Sanna Patrick is not liable towards the Client in case of unavailability of the Products prior to the execution of the contract.
The maximum number of pieces for each Product included by the Client in the order proposal is three pieces.
In no case Sanna Patrick shall be liable for errors occurred due to failure of the Client’s connection to the Website.
Payment
Sanna Patrick accepts the following methods of payment:
PayPal.
Bank Transfer. Payment must be transferred within 14 days after order. Your order will be shipped after the receipt of payment.
Some states also assess sales tax on shipping and handling charges. Your sales tax will be not be automatically calculated.
Shipping
All orders are processed within 3-5 working days. We ship our orders with DHL as an insured parcel / package.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery can take longer than expected due to customs clearance procedures in certain countries.
Shipping costs:
Up to 2kg (insured parcel):
Germany: FREE SHIPPING
European Union: FREE SHIPPING
Rest of the World: 20 EUR
From 2kg (insured package):
Germany: FREE SHIPPING
European Union: FREE SHIPPING
Rest of Europe: 31 EUR
Russian Federation: 32 EUR
USA: 38 EUR
Canada: 39 EUR
China: 44 EUR
Rest of World: 47 EUR
Shipments outside Europe might subject to customs controls and clearance procedures and, as a result, delays may occur for reasons outside of our control.
Prices displayed on the website are exclusive of all shipping duties and taxes. You will be responsible for any duties and taxes which may be levied by customs when your order arrives. Please contact your local customs office for further details and to confirm the current import restrictions and duty rates.
Returns
All returns must be returned to Sanna Patrick, Asperger Str. 14, 71634 Ludwigsburg, Germany, within 14 days.
The transport costs and service are provided by the costumer.
Refunds
Refunds will be credited to the original purchaser's method of payment.
All refunds will be processed as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days.
Transport costs are not refundable.
Applicable law and competent jurisdiction
These Terms & Conditions and, therefore, the Contracts executed with the Clients, are governed by and must be interpreted in accordance with German laws without recourse to its conflict of laws provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods, CISG.
The disputes arising out of, or relating to theseTerms & Conditions shall be submitted to the territorial jurisdiction of the competent courts of the place of residence or domicile of the Client.
Alternatively, the Client can decide to access to the platform for alternative extra-judicial resolution of disputes provided by the European Commission, available on the website:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
